FAQ
Frequently asked
questions.
Everything you need to know before getting started.
The pace is set by what you hand over: the signed agreement, the deposit where it applies (accounts directed from outside the United States), access to your store, and the inventory. We configure and test your Shopify or Amazon connection during onboarding, before your first live order. Your inventory is counted against its packing list and photographed at intake, and the receiving report follows within two business days.
No. There is no monthly minimum or lock-in contract. You only pay for the services you use, whether you have 10 or 500 orders a month.
Your store connects through a custom app that you create in your Shopify admin and authorize. Once it is connected, orders will reach our dispatch queue as they are placed, and at dispatch we will write the tracking number to the order in your store. Your store then sends the customer its own shipping notification. Amazon, Walmart, eBay, Etsy and WooCommerce have their own connections. Each one is configured and tested against your store or seller account during onboarding, before your first live order.
We work with FedEx, UPS, USPS and DHL. You choose your preferred carrier, or we pick the most economical one by destination and weight. Orders received before 12:00 PM Pacific Time ship the same business day. At dispatch, we will write the tracking number to the order in your store, over the connection we configure and test during onboarding.
We dispatch from Fairview, Oregon, and every order leaves the same day it is ready. A parcel bound for the East Coast travels farther than one bound for the West, so it spends more days in transit. The location suits brands that sell into the West or import through Pacific ports. If most of your buyers are in the East, please tell us at the start, and we will choose the carrier and service against those destinations.
Yes. International sellers ship to us with the client, or their U.S. entity, acting as Importer of Record; goods arrive customs-cleared (DDP), and service runs on prepaid terms. Support is in writing, in English and Spanish, which works across time zones. The full structure is set out in the service contract before anything ships.
Yes. We handle fragile products with reinforced packaging, high-value items with double-verification protocol, and products requiring special labeling. We coordinate exact requirements before the first reception.
Every reception includes evidence photography. If a product is damaged in our custody, we document the incident, coordinate replacement or credit, and adjust the inventory. EdCo's total liability, for any cause, is capped at the lower of three (3) months of fees paid or payable, including any deposit held, or the declared value of the affected units (Section 5.4 of the standard contract).
Yes. You can request a supervised inspection of your inventory with advance notice, as set out in the storage agreement. And from day one you have the portal: every inbound enters with its check-in photograph, counted against your packing list, and every order leaves with the interior shot before it seals and the exterior once sealed. Between a scheduled inspection and that evidence, you see more than a casual visit would show you.