Terms of Service
1. Acceptance
By engaging EdCo Fulfillment LLC ("EdCo") services or using the client portal, you accept these Terms of Service. If you disagree, do not use the service. Where these terms and a signed contract differ, the signed contract prevails.
2. Services provided
EdCo provides 3PL services: receiving, storage, order fulfillment (pick & pack), returns management, kitting and FBA prep. Specific scope and prices are agreed in writing (quote) before operation start.
3. Client inventory
- The client retains ownership of their merchandise at all times.
- EdCo keeps photo evidence upon receiving each shipment.
- Prohibited products are those listed in Section 4.2 of the standard contract, with no exception by agreement: among them food and other perishables, hazardous materials including loose lithium cells or batteries not installed in equipment, weapons and illegal items. Each category is answered with its clause at Can we store your product?
- EdCo may reject inventory not meeting packaging or labeling standards.
4. Pricing and billing
- Standard rates published in the edcofulfillment.com calculator are firm: pick & pack, per-position storage and additional item. Special services (custom packaging, complex kitting, dimensional weight, non-standard materials) are quoted in writing and listed explicitly before operations begin. No charge is applied that was not disclosed in advance.
- Monthly billing, with detail of charges per service.
- Payment term: fifteen (15) calendar days from the invoice date, unless the signed contract provides otherwise (contract Section 6.2).
- Late payments carry a late charge of 1.5% per month on the outstanding balance. Services may be suspended, and inventory retained, until undisputed invoices are paid (Section 6.3).
5. Liability
- EdCo's total liability, for any cause, is capped at the lower of three (3) months of fees paid or payable by the client, including any deposit held, or the declared value of the affected units (contract Section 5.4).
- EdCo is NOT liable for: carrier delays, errors in data provided by the client, third-party shipping rate fluctuations.
- Because Section 5.4 caps EdCo's liability as stated above, the client is advised that carrying its own cover on the inventory is the sound answer where the goods are worth materially more.
6. Cancellation
Either party may terminate the service with thirty (30) days' written notice (contract Section 8.2). Upon termination, the client has fifteen (15) business days to remove its inventory (Section 8.4). Inventory EdCo ships back to the client is billed at the inventory return shipment rate: $45.00 per consolidated shipment plus $0.50 for each unit packed, plus postage. Storage continues at the client's rate until day 30 after termination takes effect; from day 31, inventory still at the facility is billed as storage without an active account, at 2x the storage rate, prorated by day, until it is removed.
Within thirty (30) days of full removal, EdCo issues the final invoice and refunds any balance in the client's favor by the same payment method; if the account ends before its first receiving, that balance is refunded within five (5) business days of termination. A shortfall is due within fifteen (15) calendar days of the final invoice. A carrier adjustment that arrives after the final invoice is invoiced separately and is due within fifteen (15) days.
If the inventory has not been removed ninety (90) days after termination takes effect, or if EdCo cannot contact the client for ninety (90) consecutive days despite documented attempts, the inventory is treated as abandoned and EdCo may dispose of it, always after fifteen (15) days' written notice (Section 8.5). Inventory that is sold is sold only under ORS 77.2090 and ORS 77.2100.
7. Confidentiality
Commercial information, client lists, prices and volumes are confidential. Neither EdCo nor the client discloses the other's data to third parties without written authorization, except for legal obligations.
8. Modifications
A signed contract is modified only in writing signed by both parties (contract Section 11.2), and an update to this page does not modify it. Rates are adjusted only when EdCo's costs for those services have risen since the client's current rates took effect, by written notice at least thirty days in advance with the new rates and the cost increase they respond to. The client may end the contract on that date by written notice given before it, without a fee for terminating; the return shipment and storage charges of Section 8.4 still apply, at the rates in effect before the adjustment. If the client does not end it, the new rates apply from that date (Section 3.3).
9. Governing law and jurisdiction
These terms are governed by the laws of the State of Oregon, USA. Any dispute is resolved in the competent courts of Multnomah County, Oregon.