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Returns

Your return address,
inside the United States.

Marketplaces require a return address inside the United States. Whether you sell from abroad or your fulfilment provider will not take returns back, this is that address: every return is received, inspected against your own condition checklist, photographed, and either restocked as sellable inventory or set aside as damaged.

A seller in Morocco, Vietnam or the Dominican Republic runs into the same wall: the marketplace wants a United States address for returns, and the large fulfillment companies want three hundred orders a month before they answer. This service exists at the other end of that scale, run at parcel level from Fairview, Oregon.

A seller inside the United States runs into a different version of the same wall. When the orders ship from a dropshipping provider's warehouse, that warehouse will not take the returns back, and TikTok Shop prints the return address on every outbound label, so refused and undelivered parcels arrive at it as well. The address has to be real, and someone has to open what lands there.

What it costs

  • Returns account: $25.00 per month, from the day the account is active, billed three months in advance; a quarter that has begun is not refunded. It keeps the return address open in your name and includes one shelf position for the units that come back.
  • Returns processing: $4.00 per return, received, inspected and restocked.
  • Inspection to your own checklist: $0.50 per unit, optional, with a per-pack weight check and photographs in your portal.
  • Storage: $25.00 per occupied position per month for restocked inventory beyond the position the account includes, one-month minimum.
  • Reshipping a restocked unit: $3.00 per order, plus $0.50 when we generate the label. Postage never above the USPS counter price.
  • No setup fee and no contract term.

The account fee belongs to the account that keeps no inventory here. A seller who stores inventory with us and ships orders from it pays storage per occupied position instead, with no monthly minimum.

eBay's rule for items that ship from the United States

Since 3 November 2025, a seller whose eBay items ship from within the United States, with a return address outside it, has to provide one of three options. eBay's returns policy, read on 13 October 2026, lists them as "A return address located within the US", "A pre-paid return shipping label" and "A partial or full refund without requesting the item to be returned." The rule applies to items shipped from a US address. Items shipped to a US buyer from outside the United States are not covered. The policy is eBay's and can change. The current text is on eBay's policy page.

A returns account provides the first option. The address is in the United States, in your name in care of EdCo Fulfillment. It is issued in writing with the countersigned copy of the agreement. The account is $25.00 a month, billed three months in advance, and each return is $4.00. Returns are inspected and photographed, and the photographs sit in your portal. A unit in sellable condition can ship to your next buyer in the United States at the reshipping rate above. Units you want back in your own country leave together in one consolidated shipment, at $45.00 per shipment plus $0.50 per unit packed. You provide the label and the customs declaration. EdCo does not act as exporter.

The terms that come with an account directed from abroad

Stated here rather than after a signature. The account runs prepaid, with a deposit equal to one estimated month of service before the first inbound, and each month invoiced ahead and reconciled against actual usage. Inventory arriving from outside the United States arrives already cleared with duties paid, under you or the customs agent you engage as importer of record. EdCo does not act as importer, consignee or customs broker under any circumstance, and does not sign customs documents. Your own registration is enough to sign: a sole proprietor signs in his own name.

eBay is a trademark of its owner. EdCo Fulfillment is not affiliated with eBay and does not speak for it.

Frequently asked questions

Yes. Once the account is open you receive the address in writing and enter it in your marketplace settings. Returns arrive here, get inspected and photographed, and the outcome is yours to decide per unit.
Yes. It is the first of the three options eBay lists. Since 3 November 2025, a seller whose eBay items ship from within the United States, with a return address outside it, has to provide a return address located within the US, a prepaid return label, or a partial or full refund without the item coming back. The returns account provides the address, at $25.00 a month, billed three months in advance, and $4.00 per return. The rule does not cover items shipped to a US buyer from outside the United States.
Yes. That is the returns account: $25.00 a month from the day it is active, billed three months in advance, with one shelf position included for the units that come back. Each package received bills at the returns rate. The fee is the same in a month in which nothing arrives.
It is received, inspected against the condition you define, photographed, and then either restocked as sellable inventory or set aside as damaged. The photographs sit in your portal, so a dispute over condition is settled with images rather than opinions.
No. Accounts directed from outside the United States run under the international section of our agreement: prepaid, with a deposit equal to one estimated month of service. A sole proprietor registered in his own country signs in his own name. Your registration works as it is.
We can hand it to the carrier you choose with the label you provide, and postage bills at the carrier cost. What we never do is act as exporter of record or sign customs documents. Most sellers find it cheaper to restock the unit here than to move it twice across an ocean.
Loose lithium batteries, anything regulated as food or ingestible, hazardous materials and weapons. Cartons over 50 pounds, freight on pallets and full containers are received on a written quote before they ship, a container with the first month paid in advance. Those limits sit in the agreement rather than surfacing later.
Get your return address →
No minimum term · No setup fee

Everything you need,
from the first order.

Send us your inventory. We receive it, organize it and dispatch your orders the same day. No minimum volume, no monthly fee and no contract term: you pay only for what you use.

Counted and photographed at intake

Each inbound is counted against your packing list and photographed. Any discrepancy is in your portal the day it is found, and the receiving report follows within two business days.

Evidence portal

Immediate access: every inbound receipt with its check-in photograph, every order with the interior shot before it seals and the exterior once sealed, and the storage room temperature log.

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Published rates

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